Frequently Asked Questions
Everything you need to know about your Monos experience.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually arriving within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
Do you offer a warranty on your products?
Yes, all Monos apparel and accessories are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.
How do I determine my size?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.